About the company
Falls Water Co., Inc. began service in 1958, it currently serves 6,200 connections. Falls Water-Taylor Mountain Water serves 181 connections. Falls Water-Morningview Water serves 135 connections.
Falls Water Co. Rate Increase
On January 30, 2025, Falls Water Co., Inc. filed an application with the Idaho Public Utilities Commission
(IPUC) for a proposed general rate increase. Click here to read the customer notice which summarizes the effects of the proposed rate increase. To see a copy of the application submitted to the IPUC click here. To see a copy of the customer notice click here.
DO NOT USE DOXO TO PAY YOUR BILL.
Recently some customers reported being directed to a website called DOXO to pay their bill online. We would like to state that Falls Water is in no way affiliated with this service. The payment option for online payment is secured through our website by clicking the "Online Bill Pay" button above. If you have questions or are unsure, please call the office at (208) 522-1300
While drought conditions are not currently an issue this year, we urge our customers to follow the watering schedules and use the water conservation tips found on our website. Water is one of our most valuable resources. We encourage you to do your part to conserve this resource at this time.
Water Service Line Survey
To comply with EPA regulations, public water systems are required to complete an inventory of service lines, and this survey plays a vital role in helping your public water system fulfill this obligation effectively.
Falls Water Backflow Prevention Program
Backflow prevention testing is an important annual step to comply with Falls Water’s enforcement of the State of Idaho’s cross-connection safety requirements for water systems in the state. If you have an automatic sprinkler system or a connection to an alternative water source on your property, you are required to have a backflow prevention device such as a pressure vacuum breaker assembly (PVB) or an atmospheric Vacuum Breaker Assembly (AVB) installed on your property. The backflow device must be inspected annually by a certified backflow tester. The cost of the annual testing is the customer’s responsibility. Information about certified backflow testers in our area can be found below.
Falls Water Cross-Connection Program
We are requesting data from you to update our cross-connection program. The purpose of this program is to keep your drinking water safe from potential contamination. Many types of potential cross-connections exist in the water system. Some of the most common examples are irrigation sprinkler systems, swimming pools, hot tubs, private wells, etc. To gather information about the potential cross connections in the water system, we request all customers, both residential and commercial, to complete the survey. We appreciate your help in identifying possible sources of contamination.
Falls Water Watering Schedule
In order to continue to provide efficient water service and water pressure to our customers, it is necessary to implement a restriction for outside watering of lawns and landscaping. Starting April 15th through October 15th each year, outside water use will be limited to every other day as follows:
Our team
Our employees are dedicated and it shows in the longevity of their careers with Falls Water Company Inc. Our employees are also committed to delivering quality service and value to our customers.
We're here to help!
Our office is not currently open to walk-in customers. Please call our office to make an appointment to speak with our office staff. Payments can be made on-line or by phone.
Contact our office at (208) 522-1300, Monday- Friday from 9AM-5PM or email us anytime at fallswater@fallswater.com
- 2180 N Deborah Dr. Idaho Falls, ID 83401
- (208) 522-1300
- Monday-Friday: 9AM - 5PM